How to transfer your domain without losing email

You can move a domain to a new provider without any email going missing, as long as you copy your DNS records before you start. A common cause of email trouble after a transfer is that the old provider also held the DNS, and the records vanish when the domain leaves. Write them down first, then remove the transfer lock and ask for the transfer code.

Why does email stop after a domain transfer?

Your domain does two jobs. The registration says who owns the name. The DNS records tell the world where your website and email live. The MX record points to your mail server, and TXT records such as SPF, DKIM and DMARC prove your emails are genuine.

Many companies keep DNS with the same provider that registered the domain. When the domain moves away, that provider can delete the DNS zone. If the new provider has not set up the same records, incoming mail starts to bounce and outgoing mail lands in spam.

Before you start

• Check the domain is not in its first 60 days after registration or a previous transfer. ICANN allows registrars to refuse a transfer in that period.
• Do not change the owner's name, company or email just before. For .com and similar domains, that change locks transfers for 60 days.
• An expired domain can still be moved. One that has gone past expiry into the "redemption" stage has to be restored by the current provider first, and there may be a fee.
• Make sure the owner email on the domain is one you can open. Both providers send confirmation emails there, and the transfer stops if nobody replies.

What to do

1. Log in to your current provider and export or screenshot every DNS record: A, CNAME, MX, TXT (SPF, DKIM, DMARC) and any SRV or autodiscover records.
2. Create the same records at the new provider, or ask them to do it. Check each MX and TXT value character by character.
3. Lower the TTL on the records a day earlier if your provider allows it, so any later change spreads faster.
4. Remove the transfer lock at the current provider and ask for the transfer code, also called the Auth-Code or EPP code. ICANN says the provider must give it to you within five days.
5. Give the code to the new provider and approve the confirmation emails from both sides.
6. When the transfer finishes, send a test email to and from a Gmail or Outlook.com address, and open your website on a phone using mobile data.

For .my and .com.my domains, MYNIC sets the rules. The steps are similar, but ask your current provider which portal and forms they use.

How SyncTech can help

We plan the move around your DNS and email so mail keeps flowing. See our domain transfer service in Malaysia. Still choosing a name? Our .my domain registration page and our guide on how to register a .my domain explain the steps.

Source and credit

We are sharing this information from ICANN. This guide is written by Synctech in our own words.

• Domain Name Registrant FAQs, ICANN: https://www.icann.org/resources/pages/name-holder-faqs-2017-10-10-en

Retrieved 29 October 2026. ICANN, MYNIC, Gmail and Outlook.com are trademarks of their owners. Synctech is not connected with them. This is general information, not legal, tax or financial advice. If anything here is wrong, email support@synctech.com.my and we will correct it.